Travel Created For You!!Call Justin Lawson, Shane Cleary or Sandii Douglas on 03 9576 0211..
Our Commitment to You:
Quality. Quality is everything to us. Our reputation, and our business, depends on delivering premium outcomes with sensational customer service.
Understanding. We will take the time to understand your needs so that we can use our expertise and experience to tailor the travel solution which best suits your needs, and delivers the best possible value for your travel investment.
Choice. As a Member of Travelscene American Express, Australia’s largest premium travel group, we have access to a wide range of preferred suppliers and products in Australia and around the world, which allows us to create the right itinerary for you, whatever your needs and wherever you’re travelling.
Responsiveness. As a valued client, you deserve our attention and our ongoing interest. We will return phone calls and respond to emails as soon as possible. Of course, should there be a critical matter that needs urgent attention, we will do everything possible to assist you, and to keep you informed.
Support. If things don’t go according to plan, as can sometimes happen, our relationships with major airlines, hotel groups, cruise lines and touring companies means we are ideally placed to help minimise the impact on you and your travel plans.
Knowledge. We know we are good at what we do – however, we continue to invest in training and education to make sure that you continue to reap the rewards of dealing with an experienced, qualified, and motivated team of travel experts.
What We Need from You:
Clarity. The more clarity you can provide on your likes and dislikes, expectations, and budget, the better we’re placed to advise you on how to get the most out of your travel spend.
Honesty. We ask you to let us know if at any time our efforts aren’t meeting your expectations – and give us time to put things right.
Confidence. As professional travel advisers, our value lies in our ability to find you the best combination of flights, accommodation, services and products for you. We value your business and we will work hard to earn and keep your confidence.
- Category:
- Local business